The 2018 NADA Data report came out recently. It is, as most of you know, a snapshot of the financial health of its member dealerships.  The bottom line, as most of you also know, is that mak... Read more

As the impact of the last year’s tax cuts diminishes, new light vehicle sales have taken a hit, falling more then two percent in the first quarter. High interest rates and rising new car pri... Read more

While the vast amount of information available online to car shoppers has empowered them in their dealings with dealerships, some of that information is incorrect. Consumers can be deceived... Read more

The latest J.D. Power Customer Service Index found people much prefer all-digital communication when scheduling a service appointment and communicating with their service advisor. But the hu... Read more

I always say dealers are optimists, and the Q1 2019 Cox Automotive Dealer Sentiment Index proves that. Though dealer sentiment is still in negative territory based on the Index measuring sys... Read more

The total number of dealerships in the U.S. fell by only 52 in 2018, according to an Automotive News survey, to 18,275. It seems the market can support that many – throughput was up slightly... Read more

Still in China but heading home tomorrow. Some takeaways from this trip, during which I have interviewed executives from EV startups, established OEs, Tier One suppliers, and dealership grou... Read more

I am in Beijing, part of a multi-city trip to do interviews for a report I am writing on China’s EV industry for another publication. January passenger vehicle sales fell 18 percent, the sev... Read more