The latest J.D. Power Customer Service Index found people much prefer all-digital communication when scheduling a service appointment and communicating with their service advisor. But the human touch still counts for something at dealerships, as this week’s dealership profile illustrates.
Riley Ford is a family-run store in a small town in upstate New York. Its sales far out-paced the market last year, and it expects to outgrow the overall market this year as well. The secret sauce is extraordinary customer service. That sounds simple and self-explanatory, but the folks at Riley seem to be taking that quite a few steps farther than some dealerships. It starts with treating your staff right. Read more here.
The point when a dealer is considering selling his or her dealership and retiring is not the right time to be evaluating the retirement plan that dealer principal has in place. That kind of planning should be part of a dealer’s long-term strategy. Choosing the right structure can not only make your own retirement more successful, it can help reduce taxes and attract and retain employees. Key Private Bank has some tips on planning for retirement in this week’s issue.
And we offer … Transaction News.