By Alysha Webb, Editor and Publisher Where the car-buying process is concerned, “disruption is here,” Dean Evans, chief marketing officer at Hyundai Motor America told a jam-packed room at l... Read more
By Alysha Webb, Editor and Publisher All the information available on the internet has produced price transparency, so dealerships must compete on customer experience is the current mantra.... Read more
By Alysha Webb, Editor and Publisher Is the traditional dealership on its way out or does it have a bright future? That was the question addressed in a recent webinar hosted by The Rawls Gro... Read more
By AJ Jenkins, CityLift Parking Auto dealers in urban and expanding markets can find themselves facing rising land costs, inventory constrained sites, non-renewable leases for off-site lots... Read more
By Alysha Webb, Editor and Publisher Online sales are already here, to some extent, and the avenues through which a consumer can buy a car online are set to grow quickly. They are making a v... Read more
By Marc Ciagne and Julie Strasberg, Person to Person Quality Most auto dealers are familiar with the concept of Mystery Shopping – the practice of using trained evaluators posing as would-be... Read more
I visited Newport Lexus in Newport Beach, Calif. last week. Four Chinese dealership executives were in town and wanted to learn about best practices for both new and used car sales. They cou... Read more
A customer stands in the two-story atrium in the showroom at DeLuca Toyota. He eyes the curving walkway above the light-flooded room and begins to sway back and forth. “’Are you okay?’ I ask... Read more
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