Group 1 Automotive this week officially launched its online purchase process. From browsing inventory to obtaining financing to valuing a trade-in to home delivery, a consumer could buy a ca... Read more

The Millennials are coming! Of course, we’ve all known that for a while, but according to Experian sometime this year those born between 1979 and 1995 will displace Baby Boomers as the large... Read more

There is much talk these days about the future of personal car ownership. With the advent of ride-hailing services such as Lyft and Uber, some are saying that in the future owning a car won’... Read more

I read this week of the problems AutoCanada is having with its March 2018 acquisition of the nine-dealership Grossigner Auto Group. It seems that the acquisition cost was substantially highe... Read more

Customer experience is the new mantra in the auto retail industry. I seem to be writing about it every week. I also can’t escape using the word digital in just about every column lately. Can... Read more

These are turbulent times for dealers. April’s SAAR is expected to be below 17 million, a slump from March’s surprise 17.4 million units. As I mentioned in last week’s column, dealers are in... Read more

New car sales may be slowing, but dealerships are still making money if first quarter results from several of the publics are any measure. Lithia and Asbury both had net income gains on the... Read more

I am writing this from Shanghai, where I attended the press days at the Shanghai Auto Show. China’s passenger market growth has changed to decline, producing a more sober mood in the industr... Read more