These are turbulent times for dealers. April’s SAAR is expected to be below 17 million, a slump from March’s surprise 17.4 million units. As I mentioned in last week’s column, dealers are increasingly relying on fixed ops, F&I, and used car sales to make money.
This week’s content speaks to how to thrive in turbulent times. First, we have a profile of Zeigler Automotive Group, with a focus on its process for finding, recruiting, and retaining talent at all levels. It only hires people that the Group feels can mirror its corporate culture. That culture is one part of the systems the Group put in place a decade ago to allow it to grow.
Culture, system, and process are terms that figure in our second piece this week, a column from Citrin Cooperman on the importance of corporate culture in producing a good customer experience. Remember I said in my column last week that dealerships would need a good customer experience in order to thrive in this environment? When I read the Citrin Cooperman column, even though it isn’t directly related to automotive, I felt its advice is universal and would be valuable to our readers. A key to success is that the leadership of a business demonstrate a corporate culture in action. That reminded me of something Aaron Zeigler told me. Read this week’s ABSR to see how they tie together.
And who can forget Transaction News?