The latest J.D. Power Customer Service Index found people much prefer all-digital communication when scheduling a service appointment and communicating with their service advisor. But the hu... Read more
By Joan B. Kaye, Senior Vice President and Relationship Manager, Key Private Bank Auto dealer owners are often so busy running their business they fail to take a pitstop to prepare for their... Read more
Russ Hubler acquired his first dealership on January 10. Becoming a dealer principal is a tradition in the Hubler family – his grandparents, parents, and siblings are all dealers. He is sett... Read more
By James Mitchell, Cushman & Wakefield The typical conversation about the purchase or sale of a dealership focuses on determining blue sky, but often overlooks the elephant in the room:... Read more
I always say dealers are optimists, and the Q1 2019 Cox Automotive Dealer Sentiment Index proves that. Though dealer sentiment is still in negative territory based on the Index measuring sys... Read more
