By Alysha Webb, Editor and Publisher All the information available on the internet has produced price transparency, so dealerships must compete on customer experience is the current mantra.... Read more
By Jeff Tobaben, Evolve Performance Group For years, we’ve been chasing Customer Satisfaction in the automotive industry. Here’s my question – Why are we aiming so low? Satisfaction is meeti... Read more
By Oren Tasini, Esquire – Haile, Shaw & Pfaffenberger, P.A. The coming of autonomous vehicles is presaged by the technology that already exists in automobiles. This technology is g... Read more
By Jeff Tobaben, Evolve Performance Group Whether you are buying a new dealership because it was underperforming or you are shining up your dealership for sale, it’s time to explore implemen... Read more
By Alysha Webb, Editor and Publisher Online sales are already here, to some extent, and the avenues through which a consumer can buy a car online are set to grow quickly. They are making a v... Read more
When Treasure Coast Lexus opened its Customer Care Center in October of 2014, the center’s purpose was to remind customers that their vehicles needed servicing. It quickly became much more.... Read more
When the Hoffman Auto Group acquired BMW of Watertown last October, it sent out a press release announcing the change and introducing the new management. That included a photo of five member... Read more
By Peter DeTrempe, Taylor Strategic Relationships My brother Dave recently shared a story with me about his dentist, whom he had known for the past 17-years. Realizing that he had not heard... Read more
