Customer experience is the new mantra in the auto retail industry. I seem to be writing about it every week. I also can’t escape using the word digital in just about every column lately. Can... Read more
The Zeigler Automotive Group has grown from four to 26 stores in the last 18 years. The foundation for that expansion has been talent. “I always have the person to run the business ready bef... Read more
By Smija Simon, Citrin Cooperman Many initial customer experience (CX) efforts are spent on creating a CX strategy, defining what customer journeys need to look like, and then orchestrating... Read more
These are turbulent times for dealers. April’s SAAR is expected to be below 17 million, a slump from March’s surprise 17.4 million units. As I mentioned in last week’s column, dealers are in... Read more
