By Alysha Webb, Editor and Publisher All the information available on the internet has produced price transparency, so dealerships must compete on customer experience is the current mantra.... Read more
By Jeff Tobaben, Evolve Performance Group For years, we’ve been chasing Customer Satisfaction in the automotive industry. Here’s my question – Why are we aiming so low? Satisfaction is meeti... Read more
By Alysha Webb, Editor and Publisher When RFJ Auto Partners Inc. acquired Idaho-based Dave Smith Motors a few months ago, it gave Texas-based RFJ a footprint in the Northwest. RFJ acquired s... Read more
