Everyone seems to be talking about the customer experience and China is no different. Mercedes has just opened its new flagship ‘Mercedes Me’ store complete with bar, restaurant... Read more

The Phil Meador Auto Group in Pocatello, Idaho will add a dog park at its Subaru dealership, adding to its plethora of amenities that boost the customer experience and cement customer loyalt... Read more

Publicly-listed AutoNation Inc. in the first quarter saw revenues rise 3.5 percent to $5.12 billion but net income fall 14 percent to $95.9 million as sales of new and used vehicles in key m... Read more